FAQ: Keymaster Tarot
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Free Shipping?

Most of the countries are covered, however there are a few of exceptions because it is crucial that the package is shipped with a tracking number that works from origin to destination. Unfortunately not all the countries offer this service and it is necessary to ship with UPS, therefore I need to ask an extra fee. If you live in a country that is not listed, contact me and I will take a look if shipping is possible with UPS for a decent cost.

Last updated: February 15, 2020 09:04

EU-Friendly, what does it mean?

The packages for EU backers are shipped from Germany, this means that they will receive the package faster than usual, without the delays created by the customs, and NO import fees to pay at all. Great Britain is leaving EU (Brexit), and I do not know if the EU-friendly shipping applies. Agreements between GB and EU are not signed, so I suppose that it stays as it is now. No idea!

Last updated: February 15, 2020 09:04

From where the packages will be shipped?

From Texas packages go to: USA, Canada, Russia, Ukraine, China, Australia, New Zealand and others (see Shipping Info chapter on the campaign page) From Germany packages go to EU and other non-EU countries (Switzerland, Norway, Iceland etc).

Last updated: February 15, 2020 09:04

What is SEK?

SEK is the Swedish currency: Swedish Crowns. The symbol for SEK is kr, as the symbol for USD is $, and the symbol for EUR is €. Kickstarter does not allow me to have the campaign in USD, so I have to use the local currency since I am based in Stockholm, Sweden. $1 USD = approx 9.7 SEK So, when you see 500 SEK, it is roughly $51 USD. Remove a zero and it is fast. Kickstarter should convert to your local currency automatically. If confused use google to convert currencies.

Last updated: February 15, 2020 09:04

Delivery estimated for August? So late?

Based on the experience acquired from my previous kickstarter campaign, yes. Production is often delayed by the manufacturer and if one cogwheel gets stuck, the whole process slows down. It is not just one manufacturer involved, so it is a complex task that needs its time.

Last updated: February 15, 2020 09:04

What is gilding? (If stretch goal is unlocked)

For key master tarot the gilding process is handmade in France, through Cartamundi. The 4 side of the deck are finely sanded and a coat of golden paint is applied. Being a handmade process, it is possible that you see imperfections.

Last updated: February 15, 2020 09:04

How a tarot deck is structured?

For those that feel unfamiliar with a tarot deck, just think of a poker size deck of 52 cards, then add 4 knights and 22 major arcana. A total of 78 cards in a non-poker-size format. Keymaster Tarot is 65x120mm. A tarot deck is made of 2 groups of cards: 22 cards major arcana (or trump cards) and 56 minor arcana. Within the minor arcana you have the number cards (from Ace to Ten), and the court cards (Page or Jack, Queen, Knight, King). The Major arcana are numbered from 0 (The Fool) to 22 (The World). Since I use Roman numerals, zero “0” is not written. The only Joker is actually The Fool. The majority of tarot decks have latin suits (wands, coins, swords, cups) and they correspond to the French ones (clubs, diamonds, spades, hearts). The Keymaster Tarot is a fusion where the latin suits become a golden sigil on the top of the correspondent card with French suit (8 of swords = 8 of spades). See the animation on the campaign page to understand how.

Last updated: February 15, 2020 09:04

Why IIII instead of IV, and VIIII instead of IX?

It is a choice, and it is the additive formula. It is applied on Tarot De Marseille, not on Rider-Waite-Smith. After reading a book about Roman numerals on Tarot and the additive formula, I though to apply it to Keymaster as well. Tarots tend to add instead of deduct: they describe a progress and a growth.

Last updated: February 15, 2020 09:04

What is “The House of the Rising Spade”?

It is a 2 year long project. The first set is made by 2 poker-size decks (Cartomancer and Faro) and they were launched in 2018 on Kickstarter. A couple of limited variants were made, too (Gatekeeper and Room17). Check the previous kickstarter campaign to learn more about The House of the Rising Spade: https://www.kickstarter.com/projects/requiemcards/the-house-of-the-rising-spade-playing-cards/

Last updated: February 15, 2020 09:04

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us